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Blocked or failed scan: what to do?

1 min read

"Blocked": not your fault

A "blocked" scan means YOUR app's firewall/CDN refused the scanner mid-way. It's never counted against your quota, never billed. The fix: allowlist our fixed IP (see "Allowing the scanner's IP").

"Failed": a technical problem

A "failed" scan hit a different kind of problem, one of these three causes; the message shown says which one:

  • The URL is unreachable: site down, broken DNS, timeout.
  • The given URL isn't valid.
  • The scan ran past its allotted time.

Always honest about what actually ran

If your target's firewall blocks the scan mid-way, you never get an empty report that looks "clean": it's explicitly marked "blocked", never confused with a real result.

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